Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

TINA B
The salesman made me instantly feel at ease and didn't pressure me in anyway, just showed me cars that were in my price bracket. Nothing was too much trouble and he went above and beyond what was expected of him.

MICHAEL P
No problems at all. Great customer service and I am very pleased with the car.

TOM E
Test drove and purchased a fiesta from them last week and they were great to deal with. Unfortunately after purchasing the car we couldn't get it to start, they played around with a few things and still couldn't get it working; they offered me the choice of an exchange or a full refund. After choosing to take the refund it was immediately paid into my bank without any difficulties. Good honest people to deal with and would recommend them!

Paul G
My experience and customer service with Carlogical has been second to none, nothing was too much effort. Zain and Wass are great team and kept me update at all times I would definitely recommend these guys if you are in the market for no nonsense second hand car purchase, plus great prices too.

PETER T
I called in regards to an astra on their website. Went to see the car which was as described and was made to feel Totally at ease. No one stood over me but were a shout away when I needed help or more info. I was allowed to go for a decent test drive and even though I was rather indecisive the team made me fellow very welcome and even offered tea coffee etc. I purchased the astra and has been brilliant. They even helped me save on my car insurance by recommending someone. Thank you so much guys!

Rob H
Do not go by the odd negative review these guys offer great cars with Fantastic service from start to finish they really can not do enough for you after buying perhaps over 50 cars in my life time and myself a former SALES manager at bmw i have to take my hat off to these guys they really do give you a first class service nothing was too much trouble at all. There was a lot of information about many different cars. we were then invited to come and test drive a few different cars on our arrival we were offered lovely refreshments and were met by the rest of the team which included zain and mo as we had our grandchild with us on the day he was even looked after by the lovely Alya after test driving 4 cars. we settled on the citroen a superb car which was presented in a spotless fashion. thank you car logical we will be recommending you to everybody.

Neil B
Really pleased. With my experience today at Carlogical car sales ,no pushy salesperson just so friendly and accommodating would really recommend them .

Peter C
Very much enjoyed helping my daughter buy a little automatic Micra from this dealer. Lots of fun throughout, yet all the serious questions were answered and so we both continued to feel confident in buying. Certainly no pressure was applied and everything was ready come collection time. Would certainly visit first, if another car was needed and therefore have no hesitation in recommending if it's a change of car you're looking for!

Alistair T
The guys were very helpful throughout the whole experience and even dropped the car at my house.

MEGAN H
Everything went smoothly and I felt reassured buying a car from here

Megan R
Great experience, very helpful and friendly. They let you look around the car without feeling pressured into buying it didn't stand over you but were on hand if assistance was needed. They didn't push you into buying any extra cover but informed you of any. I found the perfect 1st car.

Karl B
What an excellent car seller no pressure very helpful would and will highly recommend. Zane dealt with me from start to finish but all the staff were very friendly

Lauri G
Razor sharp prices, combined with friendly, helpful staff. Look no further.

Pat S
Very helpful, honest and knowledgable! Went to look at a car and then bought it, very happy!!

JOANNE H
Bought a super 1st car for duaghter's 18th. Nothing was too much trouble to make everything right.

Maciej N
Bought E60 last year in October and apart of service didn't spend a penny. Great car great service will come for another car!!!

Zoe F
Great customer service, very friendly. My husband bought a BMW, the price was great and the car so far is great.

LEE B
After arriving close to the closing time the gentleman stayed behind to help us with our new car on arrival we was offered refreshments which I think was a lovely welcome he went above and beyond no pushy sales (which is most dealers) the car we had chosen happened to have a problem with the boot but never the less this guy went out of his way to get this fixed for us before we took the car from him (it was sorted before we drove away we was all doing it wrong ) he even offered to buy us our tea ....such a pleasant sales experience would definitely recommend this guy such a nice man
Rebecca F
Great friendly service, would highly recommend. Very happy with my new car

Georgina
Having already bought a used car from a local car sales company that had to be returned after only 2 days I was cautious of buying my next car , wanted something clean & reliable and came across car logical , I spoke to a lovely young man that answered all my questions about the car and was soon doing a 50 mile trip to view the car , i was not disappointed, a test drive and the car was sold , no hard sell , very professional company , after sales service was exceptional !!! Really cant praise these guys enough , completely trustworthy and so genuine , really go above and beyond for their customers , give them a try , five stars all the way guys *****

Mo T
I was recommend Car logical by my mother in law who had recently pucheased a car from this garage. I was a little apprehensive as I live around 150 miles away from Derby so Was slightly concerned if the wasnt right and the likely hood of any help due to the logictics. My buying experience was great, In fact very relaxed and pleasantly fun. The owner did recognise my mum from 8 months ago which was quite nice I suppose. The car was well presented externally, internally I was particularly impressed as I don't Think I've quite seen a car so clean. A few issues I had were addressed with in 24 hours which is fair play to the set up. I was asked and recommend an AA warantly which I opted to take for Peace of mind .I must admit I've had no issues with the car for the last 3 months and I've covered a fair few miles. I suppose I only went as the garage Was recommends and I would certainly recommend them to a friend of family! Thanks for the hospitality!

David P
Very helpful and gave good advice , would go back.

Leanna H
I saw a 59 plate Corsa that CarLogical were selling & I loved it! It had 1 owner from new & passed all of its MOT's - something that I've rarely seen! I spoke to different people when enquiring on the phone & each time I rang, the person I spoke to was polite and helpful! On the day of going to look at the car, I was greeted personally by a member of staff who showed me where the car was & let me have a look around it in my own time - which I was pleased with as there is nothing worse than a pushy sales person! I was able to go on a test drive which picked up a little issue when driving but I agreed to take the car as it was perfect for me! They got it straight into their garage to get the minor issue sorted & within 48 hours my new car was ready to collect. Upon collection, everyone was polite and helpful, the lady I dealt with sorted all paperwork out for me & taxed the car. The car was quite dirty & had very little fuel in BUT I'm very happy with service recieved & would recommend!

JAMES F
Just bought my second car from them and they were really helpful and welcoming. Talked ya through ever step and was a great help. Car was cleaned and in great condition when I came to collect it all of the issues raised had been fixed and could see the time that had gone into prepearing it.

David W
Purchased a used Renault from these guys in May. Happy with the car, good photos on autotrader to help my decision to put a deposit on it before travelling to view. Car was as described and ready to go, only minor disappointment was the V5 had been misplaced by previous owner so had to apply for log book, they kindly knocked the cost for this off the car, also didn't get an invoice on the day and had to chase up for this. The staff were friendly and not too over the top like some can be. Would use them again and recommend.

Dylan T
Very friendly and very easy to work with, would definitely recommend to anyone.

TERESA S
Bought a Vauxhall Corsa from carlogical great team great car exactly as described also great price extremely helpful with all aspects of buying the car from start to finish highly recommend this car seller

Michael M
Very helpful and friendly staff. Definitely would recommend car logical a good place to get a used vehicle at a good price..

Vasileios S
Very professional and friendly car dealer. Communication and agreements in a very clear context. Post sale feedback with excellent support. The car was as described and promised.

CONNOR M
Very helpful team and conscientious service - even picked me up from the train station to view the car.

David S
Great. Friendly relaxed manner. Nothing was forced on me and conversations balanced. Also very helpful in terms of fitting round my commitments, picking me up from railway station, being open to negotiation and helping to sort issue with another difficult hard sell trader.

Joanne O
We travelled 100 miles and 2 and a half hours to look at a car. The team made us welcome and nice to be offered tea and coffee. Very informative with the history of the car. No issues taking for a test drive and no hard pressure sale. Agreed course of action and that I would pick up in a week. Due to family reason brought forward the collection but was told car would still be valeted , MOt'd and most of issues resolved. I was collected from the station and more tea offered. Very efficient at sorting sale details and reminded me re car tax. Overall very happy with car & service but learning points below stopped it being a 5 star experience - 1) valet was not redone from the test drive and windows not clean. 2) I was very kindly given £10 towards petrol which would have been great but I only had 3 miles in the car when I picked it up in rush hour, in a strange city & didn't know where the nearest petrol station was so made it unnecessarily stressful.

Aaron M
I brought my new Polo on Saturday, the staff are very helpful, a good laugh and make you feel very comfortable , was offered refreshments, overall the quality of service I received was to a great standard I would definitely recommend them to anyone that is looking for a new vehicle.

Thomas S
Decent range of cars at good prices. Let me test drive the car and the whole process was very quick in around an hour and I drove away in a new car !

Jason C
Bought an 06 Mini One from Car Logical. The service these guys provided was fantastic. Real nice guys, no pressure, no hard sale just 1st class customer service. I wouldn't hesitate to purchase another vehicle from there.

Matthew R
Quick, Fast and the employees are nice and provide a great service

Noel P
I drove up fto Derby from Hertfordshire and was dealayed in traffic. The two young men running Carlogical waited unti 8 pm ON A FRIDAY NIGHT! The service was excellent, the car appears to be everything as advertised and so far I'm VERY pleased with it. The price was outstandingly good. Really nice, friendly and professional, intelligent, trustworthy Muslim young gentleman running a good business. I hope they do well in the future. Noel Price

Jiny G
Absolutely friendly guys. They helped me with everything. Highly recommend the garage to everyone.

richard g
purchased a c class merc from them in October 2016, the car was very under priced for the market which at the time rang a few alarm bells even though they put a fresh 12months MOT on it, 16 months down the line and 12000 miles of motoring later the car is still like new and has cost me just basic maintenance . when I decide its time to upgrade they will deffo be my first point of call.

Rachel W
Friendly, helpful and welcoming staff who made viewing, test-driving and buying easy. Hopefully the driving experience will continue in the same way!

Rebecca W
Great customer service,easy to locate And gave me all the information I needed. Great finance available and got it all sorted in one day.

Dawn F
These gents can't do enough for their customers, I was picked up from the train station and whisked back to their premises where the car valeter / car demonstrator made me a lovely cup of coffee, he then went out and moved a few cars around to enable us to get my intended purchase ready to go out for a test drive, A good test drive of several miles and some 20 minutes later we were back at the yard where the boss was waiting for us, The 1st thing he did was to check that his assistant had furnished me with refreshments on my arrival. The car itself was exactly as stated in the advert if not better, On the phone he stated that if I found another Fiesta in this condition for less money then he would give me the car for free, he had nothing to worry about though as the car is even better than I envisaged. If only all car dealers were as good as these chaps.

Lorraine K
Brought a Renault Clio on 19th of October 2017 from these guys. They were very friendly and helpful, We had a coffee, and they gave us a bottle of wine. Would recommend and definetly buy from them again.

David U
Superb service from initial telephone contact through to buying a car. Would not hesitate recommending them and will probably buy next car from them too.

Annmarie D
Car Logical is the best car dealership I've ever bought from. Amazing customer service which made me feel at ease when I bought from them. Any advice I needed was answered promptly. I had an overall fantastic experience and I would highly recommend to anybody purchasing their first car.

Estela B
Excellent customer service! Very patient and helpful answering all type of questions regarding the car. I was even offered a ver nice hot chocolate after my purchase! I strongly recommend it !

Georgina Marie N
Purchased my mini from here and very happy. Never felt pressured in any way and was given some genuine advice. Aftersales service really good so wouldn't hesitate to buy from here again.

Stefan D
Very friendly salespeople. Competitive prices. Good experience overall.

Mary Del Carmen B
Is a very good customer service. All the people who work in Carlogical are very professional, kind and honest. I have received all the help that I needed for buy my car. I really recommend Carlogical

JJ S
Saw a little car I really liked at a fair price. I phoned late on a friday and the lads at the premises stayed till I got there. They were honest about the car and the vehicle was very well presented. They let me scrutinize everything. They told me that there was one slightly damaged key and explained that i could collect the car sunday but they would sort out another key in the next week. When I arrived on sunday to collect the car they had been super efficient and had the new key cut, programmed and ready. Wonderful service, and the car has run really well ever since. Really happy!

David K
Tucked away and a little tricky to find. Very nice Guy's though and no pressure. I would go as far to say I would buy from them again. I have never bought from the same garage twice before and I must have had 30 cars or so

Amur H
The staff were friendly and helpful not like most traders that seem as though they can't be bothered they even delivered the car for free

Hannah B
I can't thank carlogical enough, I found my dream car and was very excited when I went to view it, and I can't thank zee enough either he did an amazing job in helping me get the car, the car was in a great condition and it was all settled within a week, it made me feel better knowing there are some decent car sales men out there as previous to purchasing this car I was let down numerous of times by Bristol street motors., I would definitely recommend carlogical to anyone who's looking into purchasing a car.

Hannah F
Great service, very helpful and friendly staff, would definitely recommend car logical!

Samuel M
Staff were very helpful and not pushy, gave plenty of time to examine vehicle in our own time. Price was reasonable and sale went through smoothly.

Lisa E
We had been looking for a new car for our daughter as her birthday was coming up and we wanted to buy her something nice. She had her heart set on a Mini at first we thought picking one up should be easy enough as there are plenty out there however we found after inspecting many examples the standard of used vehicles on the market for the money we were looking at spending (£2500) was rather poor no way near as described in most cases they were not prepared very well we found bad body work dirty interior or when we got there the service history book could not be located to be amongst the problems. During this process we had even visited main dealers and whilst there were vehicles we liked the price just meant they were not an option. Finally we came across car logical the car was superb value at £2450 2008 plate 68000 miles with full service history only 1 owner from new and 12 months mot excellent condition the guys even delivered it for free great value and super service

Conor C
Genuine interest in the customers needs right from the start, great team, great deal, first car and they made the experience very easy, can tell they mean well by the fact they added an extra on after i'd spent the money with them, 100% recommend. Makes a great a cup of tea as well.

Alex C
Recently bought a car from Car Logical and until now couldn't be more satisfied. Haris made it an easy and friendly experience, no pressure with regards to buying and honest description of the vehicle. Can only recommend!

hassan
they are best to buy a car from them I buy a VW Golf from them in excellent condition as it describe thank you

karen c
Purchased a first car for my daughter from this company. On the way home a problem arose with the car. After a phone call to the guys, they arranged to collect the car from my house and rectify. They were in constant contact with myself with updates. After rectifying the problem the car was returned to my address and I am very pleased with the service from this company. Would not hesitate to recommend this dealer and would certainly buy from them again.

Sarah A
We recently purchased a vauxhall astra from car logical and we are absolutely delighted with the car and even more with the service. They claim to have a 90% conversion rate and we can see now why as all the vehicles were prepared to a high standard.Furthermore No hard sell instead a very polite team to deal with who gave us a fantastic deal and guided us to the best car. We will be definitely recommending to family and friends.